Sometimes payments are unsuccessful, and this often happens when your bank or payment provider experiences an issue processing your payment. Please see the list below to understand some common reasons a payment may fail:

  •   Your card details may no longer be correct (have you recently received a new card?)
  •   Your bank account or card may have insufficient funds
  •   You may be using a card issued in, a restricted country
  •   You are using an anonymous proxy to access the internet
  •   Your bank is denying the payment due to other reasons, which we are unaware of
  •   The payment provider did not approve the payment



OUR RECOMMENDATIONS:
Please check with your bank, or contact your payment provider for more information about why the payment was not accepted.

Otherwise, it could be that:

  •   You may have entered your payment information over one year ago, and your details need to be refreshed   (For recurrent payments or donations)
  •   Your card has expired, or the expiration date is incorrect